FAQ
Orders
What is the order processing time?
We usually deliver the product within 2-3 days. In the case of promotional periods, when we have more orders, we make every effort to get the product to you within 7 business days.
Do you ship orders via parcel lockers?
Due to the specific nature of our cosmetics and the fact that we want them to be delivered and stored in controlled conditions, we do not use parcel lockers.
Which countries do you ship to and what is the shipping cost?
We currently ship to all European Union countries (excluding special territories and overseas regions) - shipping cost is PLN 60, and to the United Kingdom - shipping cost is PLN 129.
Do you ship orders to the UK?
Yes, we ship orders to the UK (DHL courier, shipping cost is PLN 129)
Do you issue VAT invoices?
Yes, when placing an order, in the "billing address" line please enter the data necessary to issue an invoice (company name, company address, NIP). The invoice will be sent after the parcel is handed over to the courier for delivery.
Where to enter the discount code?
The discount code is entered after filling out the shipping details, before making the payment.
I didn't receive a discount code for signing up to the Newsletter? What now?
After signing up you will receive a message in your email box, make sure you have confirmed your subscription to the Newsletter, then we will send you a one-time 5% discount code.
I entered the discount code for signing up to the Newsletter but it doesn't work, what should I do?
Please make sure you enter the same email address in your contact details that you provided when registering.
Products
Which cosmetics can be used during pregnancy and breastfeeding?
We encourage you to visit the "Knowledge Base" tab on our website. In the section intended for pregnant women and nursing mothers, we have included all the necessary information along with a written sample care plan.
What is the concentration of vitamin C in Tetra C Serum?
The concentration of ascorbyl tetraisopalmitate is 3%.
What is the expiration date of cosmetics and when should they be used up?
The expiration date is included on each cosmetic packaging (it is approximately 2 years from the production date of a given series). On each product you will also find the expiration date after opening the cosmetic - we also present a summary below:
6 months:
- Lifting cream for elbows and knees
- Neck and cleavage lifting mask
- Light & Bright Eye Cream multi shot 23%
- SUNSET AR Day face cream with SPF 50+
9 months:
- Osmogel Precleanser - osmotic make-up removal gel
- Lactic acid 12%. Face and body peeling
12 months:
- Delicate face cleansing emulsion
- Rejuvenating Hand Cream with Vitamin C - Tube
- FACE & BODY RetinALL Cream with a stable form of retinal 0.05%
- RetinALL IN ONE Face cream with a stable form of retinal 0.1%
From what age can Tetra C Serum be used?
They can be used from around the age of 25, i.e. from the time when the first wrinkles appear.
Can retinal be used simultaneously with Tetra C Serum?
Yes, you can. When developing tolerance to retinal, it is worth using the sandwich method, more information can be found here Sandwich method - Knowledge base
Should I use a toner after washing my face with Gentle Emulsion?
No, our emulsion does not change the physiological pH of the skin, you do not need to apply toner after using it.
Can I use Lactic Acid 12% Face and Body Peeling on my scalp?
No, the product can be applied to the skin of the face and body, avoiding the scalp.
Do I need to use spf when using retinal?
Yes, you should use an SPF cream all year round, regardless of other care steps or the season.
What is the expiration date of retinal after opening (PAO)?
The PAO of our RetinALLs is 12 months.